“Attorney General Gurbir S. Grewal and the Division of Consumer Affairs today announced that Vivint Solar Developer, LLC (“Vivint”) has agreed to pay nearly $122,000 and significantly change its business practices to resolve allegations that it engaged in deceptive sales practices, failed to deliver promised energy savings, and otherwise violated consumer protection laws in its sales of home solar energy panels in the state.
The Utah-based Vivint, which has entered into over 16,000 solar contracts with New Jersey consumers since 2011, agreed to uninstall and remove solar panels at no cost from the homes of more than a dozen dissatisfied consumers. The company also agreed to resolve additional consumer complaints – including those received in the future – through binding arbitration if the consumer chooses that option.
Vivint also agreed to develop and implement policies and employee training programs to ensure that going forward the company complies with laws protecting consumers from unfair or deceptive conduct in the marketplace.”
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New Jersey Attorney General Office 24 October 2019.